Frequently asked questions

Frequently Asked Questions

General

What exactly is Stitchi Studio?
Stitchi Studio creates complete cross-stitch embroidery kits. You can buy ready-made patterns or have your own photo converted into a unique embroidery.

Do I need experience?
No. Our beginner's collection is designed for people who have never embroidered before. The manual explains each stitch step-by-step.

Ordering your own photo

Which photos work best?
Sharp photos with daylight, a clear background, and the main subject clearly visible. High resolution (at least 1500×1500 px) gives the best result.

What if my photo is not good enough?
We manually assess every photo. If in doubt, we will email you with a suggestion or ask for another photo. No extra costs.

Can I also upload a drawing or illustration?
Yes, you can. A digital file with sharp lines works best.

How long does it take until I receive my kit?
We create the pattern within 7-14 business days. After that, we ship immediately.

Embroidery

How many hours will it take to embroider?

• 30×40 cm: 15–20 hours
• 40×50 cm: 25–35 hours
• 50×70 cm: 40–60 hours

What if I get stuck?
Feel free to email us — we are happy to help you further.

Ordering & Shipping

From what amount is shipping free?
From €35 in the Netherlands and Belgium.

Do you deliver internationally?
Yes, worldwide shipping available. Costs are calculated at checkout.

Can I return my order?
Custom photo kits are personalized and therefore excluded from the right of withdrawal. Standard kits can be returned within 14 days in their original condition.